Privacy policy
This policy explains how Red Yellow Blue Pty Ltd ("Red Yellow Blue", "we", "us") handles information when you use the Email Classifier product ("the Service"). For the personal information contained in your email and CRM, our customer is the data controller and Red Yellow Blue acts as a processor on the customer's instructions.
What the Service processes
- Email content, read in flight only, for the sole purpose of producing a classification.
- Message metadata: sender, recipients, subject, date, and message identifier.
- Derived output that we store: the classification result, a short list of extracted facts (such as key dates and amounts), a summary of up to 140 characters, and a subject preview of up to 200 characters.
What we never store
We never store the raw email body. Message content exists only transiently in memory while the classification is produced, and is discarded immediately afterwards.
Retention
Stored classification records carry a 90 day time to live and are deleted automatically when it expires.
Data residency
All processing and storage takes place in Australia, in Amazon Web Services in the Sydney region (ap-southeast-2). Model inference runs on Amazon Bedrock within the Australian region group. No data leaves Australia.
Sub-processors
- Amazon Web Services: hosting, storage, and the Bedrock model that performs classification.
- Microsoft: access to email through Microsoft Graph, under permissions your administrator grants.
- HubSpot: the CRM into which classifications and enrichment are written, under the scopes you authorise at install.
Security
Data is encrypted in transit and at rest. Records are partitioned per tenant so one customer's data is never accessible to another. Administrative access is restricted to named Red Yellow Blue staff.
Your rights
Because our customer is the controller of the personal information in their email and CRM, requests to access, correct or delete that information should be directed to the customer in the first instance. We will assist our customers in responding to such requests. You can also contact us at support@redyellowblue.com.au.
Changes
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact
Red Yellow Blue Pty Ltd, Melbourne, Australia. Email support@redyellowblue.com.au.